JABI common Internet Q's & A's
Use your own WIFI network equipment – In some cases you would rather prefer to use your own Wifi network equipment. Perhaps you already have a Home or Business network router setup and all you require is a new ISP to handle the connectivity. JABI is happy to facilitate this by offering clients the option of opting out of taking a new router on service checkout.
Alternative Network WIFI – If you would rather prefer a better / alternative WIFI network solution for your home/business Wifi coverage then JABI would be happy to assist with alternative hardware to get installed. Our sales team would be happy to discuss alternative Wifi coverage solutions with you. JABI has partnered with an IT MSP Partner : GSolutions who will facilitate and quote on any and all related hardware and upgrades required.
Internet Contract terms and conditions – All of JABI internet services are either 24 months or Month to Month. Please note that cancellation of service requires a calendar month’s notice (e.g. if you cancel on any day in May, last service date is 30 June and final billing would be due for 1st June).
Fibre 24 Month Contract termination – if you need to move or must terminate the service within the 24month contract period JABI offers a Contract conversion option to convert the 24month contract into a Month to Month contract. The conversion is arranged with finance and the accounts team, and a back dated costing is leveraged against the Total used service duration.
Change of Address – In the event that you are moving location and would like to use JABI at the new home/business location our sales team will assist with checking what Internet availability and services are available at the new address. In all cases the sales team will need the new Full Street Address so they may confirm availability and what options are available to you. Simply email sales@jabi.co.za and indicate the current account name info and where you would like us to find connectivity.
