Terms and Conditions

Last Updated: 01 March 2026

We understand that reading terms and conditions isn't everyone's favourite task, but it's crucial to stay informed about any updates we make. By continuing to use our services, you agree to be bound by these terms. We strive to keep them as clear and straightforward as possible, so be sure to check them occasionally.

• Purpose: These terms are designed to protect both you and us. They aim to address and resolve any issues that may arise. Should you have any questions regarding these terms, please email us at support@jabi.co.za for clarification.

Invoices and Credit Notes

• Delivery: You will receive computer-generated invoices for all services provided by JABI. All invoices and credit notes will be sent via email and will also be accessible through the Billing section in Client Zone.

General Terms and Conditions

The following summary is provided for your convenience and forms an integral part of the agreement between you and JABI. It is your responsibility to review the referenced clauses:

1. Information and Consent: You agree to furnish JABI with accurate and complete information necessary for the provision of services and grant JABI permission to process your personal information in accordance with Clauses 4 and 14.
2. Terms Changes: You acknowledge that these terms may be amended, and you are responsible for regularly reviewing any changes posted on the JABI website as per Clause 5.
3. Behavioural Expectations: Abusive behaviour towards JABI staff or its brand is prohibited and will not be tolerated.
4. Product Selection: You are responsible for selecting products that meet your needs and for any associated .
5. Payment and Consequences: Timely payment is required; failure to meet payment obligations may result in account termination, administrative fees, and potential reconnection fees.
6. Contract Termination: Either party may terminate this agreement by providing notice to the other party.
7. Liability and Indemnity: Your liability is limited, and you agree to indemnify JABI for various acts or omission.

Definitions

• JABI: Refers to JABI (Pty) Ltd, JABI SP (Pty) Ltd, or any other entity to which these companies may assign, cede, or delegate their rights or obligations.
• JABI System: Equipment used by JABI to provide services, including but not limited to servers, routers, switches, software, and power supplies.
• JABI Website: The website located at “www.JABI.com” or any other URL designated by JABI.
• Agreement: Comprises these General Terms, the Acceptable Use Policy, applicable service terms, service orders, and any related annexures.
• Application: A request to initiate services or obtain goods.
• Business Day: Any day excluding Saturdays, Sundays, or public holidays in South Africa.
• Business Hour: A 60-minute period between 08:00 and 17:00 South African Time on a Business Day.
• Client: The individual or entity identified in any application or service order with JABI.
• Client Data: Data transmitted to, stored by, or transmitted via the JABI system during service use.
• Client Equipment: Equipment installed at JABI’s premises by the client, excluding JABI-owned equipment.
• ClientZone: The account login area of JABI’s portal.
• Data: Electronic representations of information in any form.
• Database: A collection of related data, including text, images, sound, and video, integrated into interrelated files or data.
• Domain: An Internet subdomain registered with an authorized registrar, including domain name server records.
• Emergency Maintenance: Maintenance performed to address or prevent potential danger or significant loss.
• Fee: The charge for each service as outlined in the fee schedule provided upon initiation and adjusted as necessary.
• Goods: Equipment, hardware, and third-party software provided by JABI.
• Good Industry Practice: The standard of skill, diligence, and prudence expected from a competent service provider.
• Intellectual Property Rights: Includes patents, trademarks, copyrights, trade secrets, and other intellectual property rights.
• Malicious Code: Software routines intended to cause unauthorized access, disable, or impair a computer system.
• Multi-Factor Authentication: Verification of user identity through multiple methods, such as one-time PINs or security questions.
• OTP: One-Time PIN or Password used for authentication.
• RICA: The Regulation of Interception of Communications and Provision of Communication-related Information Act 70 of 2003.
• Services: Refers to internet services and access, with specific details provided in service terms for each offering.
• Service Order: A document detailing the goods or services provided by JABI to the client.
• Service Terms: Documents describing the terms for specific goods or services provided by JABI.
• General Terms: This document.
• Software: Includes computer programs, database structures, content, artistic works, and related materials.
• Supplier: An entity providing goods or services to JABI.
• Two-Factor Authentication: Verification of user identity using multiple methods.
• User(s): The client or any other individual accessing JABI's services.

How the Agreement Works

The provision of goods and services by JABI will be detailed in service orders. These general terms apply universally to all services. Additional details may be specified in service terms. The agreement between JABI and the client is comprised of service orders, service terms, and this document. In case of any conflicts, precedence will be given as follows: General Terms, Service Terms, Service Order, Acceptable Use Policy, and Service Level Agreement, unless otherwise stated.

Applications and Initiation

JABI will provide goods and services as described in service orders. JABI reserves the right to decline services based on prior conduct. Applications must be submitted via the JABI website or Client Zone, and once accepted, become service orders. Each service order constitutes a separate contract. JABI may conduct credit checks and require surety for client obligations. Compliance with RICA may necessitate providing additional information. Commencement of services is subject to a seven-day cooling-off period, which may be interrupted if services are made available during this period.

Client’s Commitments

The client affirms the accuracy of all provided information and agrees to provide necessary details for service provision. JABI may request identity verification and reserves the right to suspend or cancel services for non-compliance. The client certifies their age and contractual capacity and agrees to use JABI systems in accordance with their intended purpose. Failure to report service issues in a timely manner may limit JABI’s liability. The agreement is governed by South African law, and disputes will be resolved by South African courts. JABI may remove content deemed illegal or contrary to the Acceptable Use Policy.

Service Credit

To claim service downtime credits, the client must dispute the issue with JABI, which will liaise with the relevant provider. JABI has sole discretion over credit acceptance, excluding claims for slow access or intermittent service. Credit calculations will start from the time a fault is reported to JABI Support.Terms Subject to Change

Terms Subject to Change

JABI may amend general and service terms at any time, with changes posted on the JABI website. Clients are responsible for reviewing updates. Objections to amendments may lead to termination of the agreement, effective at the end of the notice period.Interactions with Staff and JABI Brand

Interactions with Staff and JABI Brand

Clients are accountable for their conduct towards JABI staff and the public. Abusive behaviour will not be tolerated and may result in service suspension or termination. Defamatory conduct may also lead to service suspension or termination.

Availability of Services

JABI does not guarantee service provision upon receipt of an application. Service availability is subject to technical feasibility, and applicants will be notified accordingly.

Choice of Services and Products

Clients are responsible for ensuring that selected products or services meet their needs. JABI is not liable for errors in selection or resulting delays. Service sign-up is subject to the cooling-off period under the Electronic Communications and Transactions Act. JABI may discontinue services as needed and will either provide the remaining service duration or refund the amount paid.

Referral / Affiliate Program

Referral / Affiliate programs are for referring potential clients only. Self-referrals or duplicate referrals will not receive discounts. If a referred client cancels within three months, JABI reserves the right to reverse referral credits.

Payment and Penalties

JABI may adjust prices with at least 30 days' notice. Only debit orders and Visa/Mastercard payments are accepted for month-to-month services. Non-payment may result in service suspension, administrative fees, and reconnection charges. Reconnection is subject to a waiting period, and penalties may be applied. Interest will be charged on overdue amounts, calculated at 2% above the prime overdraft rate per month. Billing starts on the service provision date, and partial months are charged pro-rata.

Debit Order Authorisation

By accepting these terms, the Client hereby authorises JABI to debit their nominated bank account or Visa/Mastercard for any variable amount pertaining to the services or products selected. This includes a pro-rata amount at sign-up and subsequently at the beginning of each month (or entirely upon sign-up for non-service products). The debit amount will cover the monthly amount due for services or products.

The Client also authorises JABI's nominated agent to debit their bank account or Visa/Mastercard on behalf of JABI (the “Authorised Party”). This debit authority remains in force until the cancellation of the services or products, with the condition that debits related to cancellation notice periods will be honoured before the expiry of the debit authority.

The Client agrees that the Authorised Party may cede, delegate, or assign any of its rights or obligations under this debit order instruction without the Client’s consent, while the Client may not cede, delegate, or assign their rights and obligations under this debit order instruction to any third party without prior written consent from the Authorised Party.

Term and Termination

JABI operates on a month-to-month contract basis. Either the Client or JABI may terminate the agreement or any particular service by giving one calendar month’s notice. For example, if notice is given on the 15th of January, termination will take effect on the 1st of March. Specific service terms may permit shorter notice periods.

The Client must provide notice of termination via Client Zone. Cancellation of any service is the Client’s responsibility, and tools to effect such cancellation are available in Client Zone. The Client must ensure that the cancellation process is completed in accordance with the terms and conditions, including any specific processes required. JABI will not be liable for additional costs or compensation due to errors in the cancellation process.

Either party may terminate this agreement and any service provision if there is a breach of the agreement by the other party, which has not been remedied within seven (7) days of receipt of written notice.

JABI reserves the right to terminate agreements based on breaches of this agreement or linked agreements (e.g., Acceptable Use Policy), which may be viewed as a breach of the entire service contract.

The Client acknowledges that JABI may terminate the agreement by written notice, including email, without liability if JABI’s agreement with an upstream licensee relevant to the provision of any connectivity service is terminated.

JABI reserves the right to deactivate or terminate selected free products, if not used within a prescribed period or at JABI’s sole discretion. Termination will occur automatically as per product specifications and may happen without prior warning. JABI accepts no liability or warranty regarding the availability of such products in the future. For instance, if any service is deleted due to inactivity within 90 days, JABI makes no warranty regarding the availability of the number or any consequences resulting from its deletion. JABI also reserves the right to terminate free products in case of a breach, such as non-payment, related to other products, irrespective of direct or indirect impact on the free product service.

Transferability

Should JABI agree to the acquisition or transfer of any or all of its services to another company, such services and service agreements will be transferred to the acquiring entity. Affected clients will be notified of such changes and any potential impact on their service agreements within the minimum term (30 days) of a month-to-month agreement.

Client Information and Privacy

Clients signing up for services as primary contacts are considered “the client,” and no other parties will be permitted access or authority to the client account, even if they are a third party recipient or affiliate of the client.

JABI will adhere to privacy best practices, in accordance with applicable South African laws, including the Protection of Personal Information Act (POPI) of 2013.

The Client consents to JABI processing personal information transmitted to its system in a manner consistent with the service being provided. If the Client’s use of a service leads to the transmission of personal information to or from South Africa, the Client acknowledges the duty to comply with relevant statutory provisions regarding data privacy in South Africa or any foreign country where the information is transmitted. The Client warrants obtaining consent from any third party for the use of their personal information or that such processing is lawful and indemnifies JABI from any claims brought by such third parties.

JABI may retain backups for up to one year after termination, and the Client consents to such retention. However, JABI does not warrant the effectiveness of these backups.

Calls to JABI Support are recorded for training and quality purposes, with recordings retained for a maximum of three (3) months.

Security

JABI will implement measures in line with industry best practices to ensure the security of its systems and premises but does not guarantee that security breaches will not occur.

If the Client discovers or suspects a security violation, they must immediately notify JABI in a manner that does not compromise security further.

If the Client suffers damage due to loss or corruption of data through a security violation, they will be liable for the damage if the violation was their fault.

The Client must not engage in activities that may jeopardize the security of JABI’s system and must take reasonable measures to ensure:

• No unlawful access to JABI’s premises, system, or the Client’s system.
• No malicious code introduction into the JABI system.
• Safeguarding of client data.

In the event of a security violation or imminent threat, JABI may take necessary steps to maintain system functionality, including:

• Changing access codes and passwords.
• Preventing access to the JABI system.

JABI takes reasonable measures for disaster recovery but does not warrant success or time limits for recovery.

The Client must fully cooperate with JABI in any security violation investigation.

If the Client provides services to third parties using the JABI system, they must bind those third parties contractually to equivalent security terms.

JABI may inspect the Client’s installation and equipment on JABI’s premises with prior written notice to ensure compliance with agreed building regulations.

By signing up and submitting personal information to JABI, Clients expressly agree to validation and verification methods such as Two-Factor Authentication (2FA) or Multi-Factor Authentication (MFA) using the information provided, as required by JABI. The verification method used will be at JABI’s discretion. Clients grant JABI authority to use personal information for this purpose, including sending One-Time Passwords (OTPs) via SMS.

Suspension or Termination of Service

JABI may suspend or terminate services at its discretion by providing email notice if:

• The Client commits a serious or repeated breach of the agreement or engages in conduct that negatively impacts JABI, other clients, or JABI’s staff, or is detrimental to JABI’s welfare, good order, or character.
• Any part of the Client’s fees remains unpaid.
• The information provided by the Client is incorrect or false.
• JABI reasonably believes that the Client’s use of the services may lead to criminal activity or is otherwise unlawful.

JABI may effect such suspension or termination without notice, depending on the severity of the breach, but will endeavour to inform clients where possible. Upon suspension or termination, clients:

• Will not be eligible for reimbursement or compensation unless at JABI’s discretion.
• Will not be eligible for payment under the Double Money Back Guarantee or similar promotions.
• May be barred from signing up for JABI services in the future.
• May be reported to governing bodies like ISPA for listing purposes.
• May be listed with applicable authorities and credit bureaus.

The suspension period will be reasonable under the circumstances that led to it.

Maintenance and Service Availability

JABI performs regular maintenance on its systems to ensure optimal performance and security, typically on the second and third Tuesday of each month between 01:00 AM and 06:00 AM (South African Standard Time). Maintenance may occur outside these hours if urgent or emergency work is required.

During maintenance periods, services such as JABI’s internal systems, Client Zone, JABI App, APIs, and USSD may experience complete loss of functionality.

JABI will endeavour to minimize disruptions and restore services as soon as maintenance is completed. By using our services, you acknowledge that maintenance is a necessary part of our operations and may result in temporary service interruptions.

Procedure Upon Death of Primary Contact

In the event of the primary contact’s death, JABI may amend the identity of the primary contact or transfer the client account to another person upon receiving a written request from a next of kin or executor (for a natural person) or from a partner, director, or trustee (for a partnership, company, or trust). JABI will request appropriate documentation to confirm the primary contact’s death and the authority to amend records or transfer the account. JABI will not be liable for damages resulting from its decision to amend or not amend records.

Device Warranty and Refunds

JABI offers a 7-day device return policy. Devices may be returned for any reason within this period. For a return to be eligible for a refund or exchange, the device must be in the same condition as when shipped, including all original packaging, parts, and accessories. Returns that are incomplete or not in the shipped condition will not be replaced with new units and may only be partially replaced with refurbished or repurposed items.

• Initial Return: JABI will arrange and cover the cost for the collection and delivery of the returned unit or replacement device.
• Additional Returns or Exchanges: Any subsequent returns or exchanges will be at the client’s expense. JABI will not reimburse these costs, although it will not affect the continued warranty provisions. This policy pertains solely to courier charges and logistics.

Manufacturer's Warranty

• Coverage: All manufacturer's warranties for the repair or replacement of faulty units will be honoured. This warranty is limited to items covered by the manufacturer only.
• Exclusions: The warranty does not cover lightning damage or damage caused by misuse or mistreatment of the product by the client, including damage from improper return shipping.

Out-of-Warranty Devices

• Repair or Replacement: Devices out of warranty will not be repaired or replaced by JABI, except when purchasing a new replacement device. This includes unsupported accessories or modifications.
• Refurbished Units: JABI reserves the right to replace a router with a refurbished unit, which will be provided under existing warranty conditions.

Policy Enforcement

• Refund or Exchange Claims: Failure to adhere to JABI's policy may result in deductions from the claimed refund or rejection of claims for refund or exchange.
• PoE Damage: JABI will not be liable for damage to routers or other electronic devices resulting from the incorrect use of Power over Ethernet (PoE) with any UPS we stock. Such damage will void the manufacturer’s warranty on your JABI router.

Limitation of Liability and Indemnity

JABI WILL NOT BE LIABLE FOR ANY DAMAGES, LOSS, CLAIMS, OR COSTS OF ANY NATURE, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, CONSEQUENTIAL, OR SPECIAL DAMAGES, ARISING FROM ANY ACT OR OMISSION BY JABI OR ANY OTHER CAUSE.

If JABI is found liable, its liability will not exceed the monthly or pro-rata fees due for the service that caused the loss in the preceding three (3) months, regardless of negligence or other causes.

USE OF THE SERVICES INDICATES THAT THE CLIENT INDEMNIFIES AND HOLDS JABI HARMLESS FROM ANY DAMAGES, LOSS, COSTS, OR CLAIMS ARISING FROM

Dedicated Hosting & Linux Reseller

This End User License Agreement ("License Terms") governs the direct or indirect use of Microsoft software, including any associated software, media, printed materials, and “online” or electronic documentation (collectively, the "Products") provided by JABI SP (Pty) Ltd ("JABI").

JABI does not own the Products, and your use of them is subject to specific rights and limitations, as outlined below. Your right to use the Products is conditional upon your agreement with JABI and your understanding of, compliance with, and consent to these terms and conditions, which JABI does not have the authority to change, alter, or amend.

Please read these terms and conditions carefully before accessing, using, or managing JABI’s dedicated hosting services, Linux reseller hosting services, or JABI’s websites. By accessing or using any part of these services or JABI's websites, you agree to be bound by these License Terms, including any additional terms, conditions, and policies referenced herein or available here. If you do not agree with all of the terms and conditions, you may not access the website or use any services.

Definitions

• "Client Software" refers to software installed on a Device that allows it to access or utilize the Products.
• "Device" includes any computer, workstation, terminal, handheld PC, pager, telephone, personal digital assistant, smartphone, server, or any other hardware or electronic device capable of software installation that allows an End User to interact with the Product.
• "Server Software" means software that provides services or functionalities on a computer acting as a server.
• "Software Services" refers to the services provided by JABI to make available, display, run, access, or otherwise interact with the Products, directly or indirectly. These services must be provided by JABI from its data centres through the Internet, a telephone network, or a private network, whether on a rental, subscription, or services basis, and whether or not JABI receives a fee. Software Services do not include any services involving the installation of a Product directly on any End User device to permit interaction with the Product.

Ownership of Products

The Products are licensed to JABI are protected by copyright and other intellectual property rights. The Products and any associated elements, including images, photographs, animations, video, audio, music, fonts, text, and "applets," are owned by JABI or its suppliers. You are prohibited from removing, modifying, or obscuring any copyright, trademark, or other proprietary rights notices contained in or on the Products. Your possession, access, or use of the Products does not transfer any ownership or intellectual property rights to you.

Use of Software

You may use the Client Software installed on your Devices only in accordance with your agreement with JABI and these License Terms, and solely in connection with the Software Services provided to you by JABI. These License Terms permanently and irrevocably supersede any Microsoft End User License Agreement presented electronically during the installation or use of the Client Software.

Prohibition on Copies

You are not permitted to make copies of the Products or any digital or printed materials accompanying the Products.

Restrictions on Reverse Engineering, Decompilation, and Disassembly

You may not reverse engineer, decompile, or disassemble the Products except as expressly permitted by applicable law.

Usage Compliance

You agree to use the dedicated hosting services solely for lawful purposes and in compliance with all applicable laws, regulations, and JABI's terms and conditions, including but not limited to:

• General Terms and Conditions
• Domain and Hosting Terms and Conditions
• Acceptable Use Policy
• Sanctions Policy

If JABI determines that you have violated any of these terms, or Microsoft's Terms of Use, JABI may initiate an investigation and may restrict your access to prevent further unauthorized activity.

Responsibility for Content

You are solely responsible for providing, updating, uploading, and maintaining your website or server and all related files, pages, data, works, information, or materials, including but not limited to trademarks, images, photographs, graphics, audio clips, video clips, emails, meta tags, domain names, software, and text.

Termination

JABI reserves the right to terminate your rights to use the JABI Services or Products if you fail to comply with these License Terms. Upon termination or cancellation of your agreement with JABI, you must stop accessing, using, and managing the Services or Products within thirty (30) days.

No Warranties or Liability by JABI

JABI disclaims all warranties and liability for damages, whether direct, indirect, or consequential, arising from the Software Services to the fullest extent permitted by law. JABI will not be responsible for any costs or damages resulting from the use or procurement of additional applications, products, or services not explicitly billed by JABI.

Product Support

Support for the Software Services is provided by JABI or a third party on JABI’s behalf and is not provided by Microsoft or its affiliates.

Not Fault Tolerant

The Products are not fault-tolerant and are not guaranteed to be error-free or to operate without interruption. You must not use the Products in any application or situation where a failure could result in death, serious bodily injury, or severe physical or environmental damage (“High-Risk Use”).

Governing Law

This Agreement is governed by and construed in accordance with the laws of the Republic of South Africa.

Amendments

JABI reserves the right to modify, amend, or update this Agreement at any time. Changes are not subject to a schedule date or timing. You will not be notified of any changes, and if you do not agree with them, you must not / strongly advised not access the website or use any of JABI's services.

Entire Agreement

This Agreement constitutes the entire understanding between the parties and supersedes all prior agreements or understandings relating to its subject matter.

Domain Registration Agreement

This document is provided for your convenience and forms an integral part of the agreement between you and JABI. It is your responsibility to read the clauses referred to herein:

1. Licensing Liability: If you license a domain name to a third party, you will be liable for any harm resulting from such licensing.
2. Warranty and Indemnity: You warrant that the information provided to us is accurate and that the domain name will not be used to infringe intellectual property rights or for unlawful purposes. You agree to indemnify us and the registry against any loss resulting from a breach of this warranty (see Clause 8).
3. Consent to Personal Information Processing: You consent to the processing of personal information as detailed. If you have submitted personal information from a third party, you warrant that you have obtained the necessary consent from that party.
4. Registry Indemnity: You agree to exempt and indemnify the registry from any loss related to the registration of a domain name (see Clause 11).

Definitions

• Administration Sites: Refers to the Registry’s official websites, such as https://www.domains.co.za, and the Registrar’s websites, including https://www.JABI.co.za and www.JABI.com.
• Agreement: The application combined with these registrant service terms.
• Applicant: The party applying for the delegation, transfer, or update of the domain name under this agreement, who will be identified as the registrant in the application.
• Domain Name: The domain name designated in the application and governed by this agreement.
• Effective Date: The date on which the delegation of the domain name to the applicant is registered by the registry, as confirmed by an electronic message from the Registrar to the applicant.
• General Terms: The general terms of the Registrar (JABI).
• ICANN: The Internet Corporation for Assigned Names and Numbers, a California-based nonprofit organization.
• Namespace: Refers to the .co.za, .web.za, .org.za, .net.za, .africa, .capetown, .joburg, or .durban namespaces of the Internet.
• Personal Information: Information relating to an identifiable, living natural person.
• Registrar: JABI.
• Registrar Accreditation Agreement: The agreement between the Registrar and ICANN, accrediting the Registrar as a registrar.
• Registry: ZA Central Registry NPC, a South African company, including its successors or permitted assigns.
• Registry-Registrar Agreement: The agreement between the Registrar and the registry, accrediting the Registrar for a namespace.
• Published Policies: Specifications and policies established and published by the registry regarding the administration of a namespace, including the Launch Policy, Sunrise Dispute Resolution Policy, and Auction Policy. The policies can be found on the administration sites.

Applicability

The registry is responsible for registering domain names in the namespaces. These terms and conditions apply to all such domain names. The applicant also agrees to comply with the published policies.

Status and Precedence

These terms, in addition to the general terms, govern the use of JABI's registrar services. By using JABI’s services, the client is deemed to have agreed to these terms. Where any provision of this document conflicts with the general terms, the provisions of this document will prevail. The Registrar's actions are also governed by the Registrar Accreditation Agreement and the Registry-Registrar Agreement, and any acts contrary to this Agreement due to obligations to ICANN or the registry (including compliance with published policies or any mandatory ICANN policy) shall not constitute a breach of this agreement.

Registration, Transfer, and Deletion

Domain names will be registered upon acceptance and approval by the Registrar and registry, following payment of applicable fees. The registration continues from the effective date for the period specified in the application, unless transferred or deleted as described in this agreement. Renewals are subject to the payment of relevant fees, and the terms of this agreement will apply to each renewal or extension. Transfers to another registrant require confirmation that the new registrant agrees to the terms of this agreement. The Registrar’s deletion and auto-renewal policy aligns with the registry's published policies. The Registrar will not be liable for any deletion resulting from failure to renew. Premium domain notifications and domain availability are subject to registry confirmation.

Fees

Refer to the general terms for the fee-related provisions, which form part of this clause. Failure to pay fees within the specified period may result in withdrawal of the domain name application or registration, without refund.

Rights to Domain Name

Neither the registry nor the Registrar is responsible for determining the applicant's right to the domain name. Domain names are delegated on a "first-come, first-served" basis, and such delegation does not imply any warranty of the applicant's right to use the name. No warranties are provided concerning the domain name registration or use. The registry and Registrar will not arbitrate disputes arising from the registration or use of the domain name. If a third party presents evidence that the domain name violates their rights, the registry may provide that party with the applicant's contact information. The applicant agrees to the jurisdiction of any applicable dispute resolution mechanisms, such as the Uniform Domain Name Dispute Resolution Policy (UDRP) and the Uniform Rapid Suspension (URS).

Applicant’s Duties

The applicant must provide accurate and reliable contact details and update them within seven (7) days of any change. Failure to do so may result in suspension or cancellation of the domain name registration. If licensing the domain name to a third party, the applicant remains responsible for the domain name and its use, and accepts liability for any harm caused by its wrongful use.

Applicant’s Warranties and Indemnity

The applicant represents, warrants, and agrees that:

• The information provided is accurate and complete and will be kept up to date.
• They have the right to use and register the domain name without restriction.
• The registration or use of the domain name does not infringe on any third party's legal rights.
• The domain name will not be used for any unlawful purposes.
• An operational name service is available from at least two operational name servers for the domain name.
• The domain name was selected without any influence from the registry or Registrar.

The applicant agrees to indemnify and hold harmless the Registrar and the registry from any loss, damage, or liability resulting from any claim arising from a breach of these warranties or the use or registration of the domain name.

Suspension, Cancellation, and Transfer

The registry or Registrar may withdraw, suspend, or transfer the domain name under certain circumstances, such as a breach of this agreement, court orders, or dispute resolution outcomes. If the Registrar’s accreditation is withdrawn, the registry may initiate a forced transfer to another registrar.

Personal Information

Personal information provided by the applicant will be processed in a manner consistent with the domain name industry standards, including WHOIS services, escrow deposits, and transfers to service providers. The applicant consents to such processing and acknowledges that registration, transfer, or renewal of the domain name depends on this consent. The applicant must also ensure equivalent consent is obtained when providing third-party information.

Exemption and Indemnity of the Registry

The registry and its representatives will not be liable for any damages arising from the domain name registration. The applicant will indemnify the registry against any claims related to the domain name registration.

General

Any disputes between the applicant and the registry will be adjudicated in the High Court of South Africa (Gauteng Division, Pretoria). The agreement will be governed by South African law. The applicant must monitor any amendments to this agreement, and failure to object within 30 days of publication will be deemed acceptance of the changes.

In the event that any terms are found invalid or unenforceable, the remaining terms will continue to be in effect.

Fibre Service Terms and Conditions

This document provides a summary for your convenience and forms part of the agreement between you and JABI. It is your responsibility to carefully read and understand all the clauses referred to below:

1. General Terms and Conditions: These terms are subject to further applicable documents.
2. Service Provision: Fibre speeds are offered on a "best-effort" basis, contingent upon the constraints of the last-mile provider and the demand on the JABI network at any given time.
3. Data Monitoring Consent: You consent to JABI monitoring your traffic data for accounting purposes and to ensure the JABI system's proper operation.
4. Disclaimer and Limitation of Liability: Please refer to detailed information on disclaimers and limitations of liability.
5. Interchangeable Terms: The terms "JABI Fibre" and "Fibre To Home" are used interchangeably.

Line Faults and Repairs

JABI shall consider a provisioned Fibre line to be in good working order unless notified otherwise by the client. Any faults or service interruptions must be reported through the channels available on the JABI website. The last-mile provider will address reported faults during office hours and will use reasonable efforts to restore Fibre service as quickly as possible.

Client Liability: If the last-mile provider determines that the fault was caused by the client, the client shall be liable for payment of the relevant call-out charge, as determined by the last-mile provider from time to time.

Applicable Documents

The provision of JABI’s Fibre services is governed by these Terms and Conditions and the following documents, which are binding on all subscribers:

• JABI’s Acceptable Use Policy (AUP), available on the JABI website.
• Each last-mile provider’s standard terms and conditions for the provision of services, including but not limited to:
• Balwin Fibre
• Blitz Fibre
• Century City Connect
• Clear Access
  (The complete list of providers is available on the JABI website.)

Clients and prospective clients are encouraged to review these documents, which are incorporated by reference into these terms and conditions.

Service Availability and Confirmation

The availability of Fibre services is subject to:

• The existence of a valid and operational last-mile provider service.
• Potential clients must confirm the availability of the last-mile provider service at their specific location before purchasing or ordering any Fibre service or hardware from JABI. This can be done using the Fibre availability map on our website. However, JABI makes no warranty regarding the accuracy of this resource, which is provided by our last-mile provider partners.

Applicants will be informed whether the requested Fibre service can be provided upon receipt of their order.

Service Credit

To claim service downtime, the client must log a dispute with JABI, which will liaise with the relevant last-mile provider. JABI, at its sole discretion, may accept or reject the client’s claim for credit. Credits are not applicable to claims related to slow access, intermittent service, or faults other than a complete service failure.
The time period for calculating any service credit begins upon the reporting of the fault to JABI Support.

Cancellations and Termination of Services

Cancellations must comply with the general terms and can only be processed through Client Zone. The client is responsible for ensuring the cancellation is completed in accordance with the specified terms, including indicating whether the Fibre line rental service should be transferred back to the last-mile provider or cancelled entirely.
A notice period of one calendar month is required. Cancellations submitted after 21:59 on the last day of the month will be effective two months later.
A cancellation fee of R1500.00 applies if the client cancels the JABI Fibre service within 3 (three) months of activation or if the account is in arrears. This fee does not apply to Vuma Reach services.
A Fibre line pending cancellation may be reactivated up until 7 (seven) days before the effective cancellation date.

If you receive a Fibre router from JABI and cancel your order before installation, the router must be returned undamaged and in its original packaging within 14 days of cancellation. JABI will assess the condition of the router, and if deemed unsatisfactory, a fee of R950.00 will be charged.

If the client remains in default on payments for Fibre services by the end of the month, JABI will initiate termination procedures effective at the end of that month. The client remains liable for all accrued fees and charges, including promotional cancellation fees.

Amendments

Amendments to these terms and conditions will be made as set out in the general terms. Changes to the last-mile provider’s standard terms and conditions for the provision of services are also applicable and may occur from time to time. The client is obliged to check for updates.

Monitoring of Usage

JABI monitors its systems for performance and accounting purposes. The information obtained may be used to ensure compliance with service terms and the Acceptable Use Policy.

Notifications

Clients are opted-in by default but may opt-out or customize notifications. JABI will make reasonable efforts to deliver notifications but is not liable for delays or failures caused by external factors such as mobile networks or email providers.

Identity Verification Requirements (RICA)

Service use is subject to ID verification and/or proof of address as required by RICA (Regulation of Interception of Communication Act of 2009). Clients must submit a full-colour, clear, legible copy of their valid identification document, driver’s license, or, for non-South African citizens, a valid passport or international driver’s license. Failure to provide the required documents will prevent product activation.

Disclaimer and Limitation of Liability

JABI accepts no liability for any loss or damage to property or equipment arising from the provision, installation, or maintenance of the Fibre service. The application for, use of, and subscription to this service are at the sole risk of the client or applicant. While JABI does not throttle or shape uncapped Fibre data, performance may vary due to circumstances beyond its control.

Fibre Hardware

All hardware provided by last-mile providers remains their property. Upon service cancellation, users must return the Fibre modem to the provider unless migrating to another ISP on the same last-mile provider. JABI-provided WiFi routers remain the property of the client (subject to any outstanding fees).

Vuma Reach Specific Terms

No installation fee is charged for Vuma Reach services. Billing is handled by a third party, and service fees must be paid upfront. Detailed information on the installation process, included services, and cancellation terms is available on the JABI website.

Refunds and Upgrades

Take Down notice requirement for ISPA Code of Conduct compliance

In terms of section 75 of the Electronic Communications and Transactions Act ("the Act") JABI ISP has designated the Internet Service Providers' Association (ISPA) as an agent to receive notifications of infringements as defined in Section 77 of the Act.

Internet Service Providers' Association (ISPA)

Telephone: 010 500 1200

Take-down notice email: complaints@ispa.org.za